ZENCO TRAVEL AND TOURS PRIVACY POLICY AND NOTICE
Zenco Travel and Tours is a data controller and operator in terms of the Protection of Personal Information Act 4 of 2013 (POPIA) and has developed this privacy policy / notice in order to comply with the requirements of POPIA.
1. DEFINITIONS
1.1. “Data Breach” means a breach of security leading to the accidental or unlawful
destruction, loss, alteration, unauthorised disclosure of, or access to, Personal
Information under the control of or in the possession of Zenco Travel and Tours;
1.2. “Data Controller” means a person or entity who Processes Personal Information for a
Responsible Party in terms of a contract or mandate, without coming under the direct authority of that Responsible Party.
1.3. “Data Subject” means the person to whom Personal Information relates;
1.4. “Direct Marketing” means to approach a person, by electronic communication, for the
purpose of promoting or offering to supply, in the ordinary course of business, any
goods or services to the Data Subject;
1.5. “Direct Marketer” means a supplier who employs Direct Marketing as an advertising
mechanism;
1.6. “Employees” means any employee of Zenco Travel and Tours;
1.7. “GDPR” means Regulation (EU) 2016/679 of the European Parliament on the
protection of natural persons with regard to the processing of personal data and free
movement of such data (General Data Protection Regulation);
1.8. “Zenco Travel and Tours” means Zenco Travel and Tours, a sole proprietor
who renders tour operator services, and includes the terms “we”, “us”, and “our”;
1.9. “Minor child” means any natural person under the age of 18 (eighteen) years (if the
child is in South Africa) and any natural person under the age of 16 (sixteen) years (if
the child is in Europe);
1.10. “Operator” means a person or entity who Processes Personal Information for a
Responsible Party in terms of a contract or mandate, without coming under the direct
authority of that Responsible Party;
1.11. “Personal Information” means information relating to a Data Subject including but not
limited to (i) views or opinions of another individual about the Data Subject; and (ii)
information relating to such Data Subject’s – ï‚·
-
Race, sex, gender, sexual orientation, pregnancy, marital status, nationality, ethnic or social origin, colour, age, physical or mental health, well-being, disability, religion, conscience, belief, cultural affiliation, language and birth; ï‚·
-
Education, medical, financial, criminal or employment history; ï‚·
-
Names, identity number and/or any other personal identifier, including any number(s), which may uniquely identify a Data Subject, account or client number, password, pin code, customer or Data Subject code or number, numeric, alpha, or alpha-numeric design or configuration of any nature, symbol, email address, domain name or IP address, physical address, cellular phone number, telephone number or other particular assignment; ï‚·
-
blood type, fingerprint or any other biometric information; ï‚·
-
personal opinions, views or preferences; ï‚·
-
correspondence that is implicitly or expressly of a personal, private or confidential nature (or further correspondence that would reveal the contents of the original correspondence); and ï‚·
-
corporate structure, composition and business operations (in circumstances where the Data Subject is a juristic person) irrespective of whether such information is in the public domain or not;
1.12 “Policy” means this Policy;
1.13 “POPIA” means the Protection of Personal Information Act 4 of 2013;
1.14 “Processing” and/or “Process” means any operation or activity or any set of operations,
whether or not by automatic means, concerning Personal Information, including –
1.14.1 the collection, receipt, recording, organisation, collation, storage, updating or
modification, retrieval, alteration, consultation or use;
1.14.2 dissemination by means of transmission,distribution or making available in
any other form by electronic communications or other means; or
1.14.3 merging, linking, blocking, degradation, erasure or destruction.
1.15 “Regulator” means the South African Information Regulator established in terms of
POPIA; or the relevant supervisory authority under the GDPR;
1.16 “Responsible Party” means a public or private body or any other person which alone or
in conjunction with others, determines the purpose of and means for Processing
Personal Information;
1.17 “Special Personal Information” means Personal Information concerning a Data Subject’s religious or philosophical beliefs, race or ethnic origin, trade union
membership, political opinions, health, sexual life, sexual orientation, genetic
information, biometric information or criminal behaviour;
1.18 “Third Party” means any independent contractor, agent, consultant, sub-contractor or
other representative of Zenco Travel and Tours; and
1.19 “Website” means the Zenco Travel and Tours website currently accessible at www.zencotravel.co.za
2. PURPOSE OF THIS POLICY
The purpose of this Policy is to inform Data Subjects about how Zenco Travel and Tours will processes their Personal Information.
3. APPLICATION OF THIS POLICY
3.1. Zenco Travel and Tours, in its capacity as Data Controller and/or Responsible
Party and/or Operator, shall strive to observe and comply with its obligations under
POPIA, and where relevant, the GDPR, as well as accepted information protection
principles, practices and guidelines, when it Processes Personal Information from or in
respect of a Data Subject.
3.2. This Policy applies to Personal Information collected by Zenco Travel and Tours and includes information collected directly from you as a Data Subject, as well as
information we collect indirectly through our Direct Marketing campaigns and online through our websites, branded pages on Third Party platforms and applications accessed or used through such websites or Third Party platforms which are operated by or on behalf of Zenco Travel and Tours.
3.3. This Privacy Policy does not apply to the information practices of Third Party companies who we may engage with in relation to our business operations (including, without limitation, their websites, platforms and/or applications) which we do not own or control; or individuals that Zenco Travel and Tours does not manage or employ. These Third Party sites may have their own privacy policies and terms and conditions and we encourage you to read them before using them.
4. HOW PERSONAL INFORMATION IS COLLECTED
4.1. Zenco Travel and Tours collects Personal Information directly from Data Subjects, unless the Data Subject has made the Personal Information public or the Personal Information is contained in or derived from a public record and/or in some cases, from Third Parties.
4.2. Zenco Travel and Tours will always collect Personal Information in a fair, lawful and reasonable manner to ensure that it protects the Data Subject’s privacy and will Process the Personal Information based on legitimate grounds in a manner that does not adversely affect the Data Subject in question.
4.3. Where Zenco Travel and Tours obtains Personal Information from Third Parties, Zenco Travel and Tours will ensure that it obtains the consent of the Data Subject to do so or will only Process the Personal Information without the Data Subject’s consent where Zenco Travel and Tours is permitted to do so in terms of clause 4.1 above.
4.4. An example of such Third Parties include:
(i) our clients when Zenco Travel and Tours handles Personal Information on t heir behalf; (ii) credit reference agencies; (iii) other companies providing services to Zenco Travel and Tours; and (iv) where Zenco Travel and Tours makes use of publicly available sources of information
5. LAWFUL PROCESSING OF PERSONAL INFORMATION
5.1. Where Zenco Travel and Tours is the Responsible Party, it will only Process a Data Subject’s Personal Information (other than for Special Personal Information) where –
5.1.1. consent of the Data Subject (or a competent person where the Data Subject is a Minor Child) is obtained;
5.1.2. Processing is necessary to carry out the actions for conclusion of a contract to which a Data Subject is party;
5.1.3. Processing complies with an obligation imposed by law on Zenco Travel and
Tours
5.1.4. Processing protects a legitimate interest of the Data Subject;
5.1.5. Processing is necessary for pursuing the legitimate interests of Zenco Travel and Tours or of a third party to whom the information is supplied;and/or
5.1.6. Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in Zenco Travel and Tours
5.2. Zenco Travel and Tours will make the manner and reason for which the Personal Information will be Processed clear to the Data Subject.
5.3. Where Zenco Travel and Tours is relying on a Data Subject’s consent as the legal basis for Processing Personal Information, the Data Subject may withdraw his/ her/its consent or may object to Zenco Travel and Tours Processing of the Personal Information at any time. However, this will not affect the lawfulness of any Processing carried out prior to the withdrawal of consent.
5.4. If the consent is withdrawn or if there is otherwise a justified objection against the use or the Processing of such Personal Information, Zenco Travel and Tours will ensure that the Personal Information is no longer Processed.
6. SPECIAL PERSONAL INFORMATION AND PERSONAL INFORMATION OF CHILDREN
6.1 Zenco Travel and Tours acknowledges that it will generally not Process Special Personal Information unless
(i) processing is carried out in accordance with the Data Subject’s explicit consent; or
(ii) information has been deliberately made public by the Data Subject; or
(iii) processing is necessary for the establishment, exercise or defence of a right or legal claim or obligation in law); or
(iv) processing is for historical, statistical or research purposes, subject to stipulated safeguards; or –
for purposes of POPIA –
6.1.1 specific authorisation has been obtained in terms of POPIA; and for purposes of the GDPR –
6.1.2 Processing is necessary for the purposes of carrying out the obligations and exercising specific rights of Zenco Travel and Tours or of the Data Subject in the field of employment and social security and social protection law;
6.1.3 Processing is necessary to protect the vital interests of the data subject or of another natural person where the Data Subject is physically or legally incapable of giving consent;
6.1.4 processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity;
6.1.5 Processing is necessary for reasons of substantial public interest;
6.1.6 Processing is necessary for the purposes of preventative or occupational medicine; or
6.1.7 Processing is necessary for reasons of public interest in the area of public health.
7. PURPOSE FOR PROCESSING PERSONAL INFORMATION
7.1 Zenco Travel and Tours will only Process a Data Subject’s Personal Information for a specific, lawful and clear purpose (or purposes) and will ensure that it makes the Data Subject aware of such purpose(s) as far as possible.
7.2 Zenco Travel and Tours will generally use Personal Information for purposes required to operate and manage its normal business operations and these purposes include one or more of the following non-exhaustive purposes –
7.2.1 For the purposes of providing its services to the Data Subject from time to time;
7.2.2 Personal Information is processed as part of the “Know Your Customer”/“KYC” process as per the requirements of the Financial Intelligence Centre Act 38 of 2001;
7.2.3 Personal Information is processed in order to conduct due diligence processes on Zenco Travel and Tours Clients;
7.2.4 Personal Information is processed in order to comply with obligations imposed on the Zenco Travel and Tours under the Based Black Economic Empowerment Act 53 of 2003 (BEE Act) read together with the Department of Trade and Industry’s Codes of Good Practice on Broad Based Black Economic Empowerment published in terms of Government Gazette No.36928 on 11 October 2013 under section 9(1) of the BEE Act, as amended or reissued from time to time; Personal Information is processed for the purposes of performing general information technology related functions for all business functions within Zenco Travel and Tours;
7.2.5 Personal Information is processed in connection with internal audit purposes ( i.e. ensuring that the appropriate internal controls are in place in order to mitigate the relevant risks, as well as to carry out any investigations where this is required);
7.2.6 Personal Information is processed for employment-related purposes such as administering payroll, assessing credit and criminal history and determining Employment Equity Act 55 of 1998 statistics;
7.2.7 To respond to any correspondence that the Data Subject may send to Zenco Travel and Tours, including via email, Zenco Travel and Tours site(s) or by telephone;
7.2.8 In connection with the execution of payment processing functions, including payment of Zenco Travel and Tours suppliers’ invoices;
7.2.9 To contact the Data Subject for direct marketing purposes subject to the provisions of clause 10 below;
7.2.10 For such other purposes to which the Data Subject may consent from time to time; and
7.2.11 For such other purposes as authorised in terms of applicable law.
8. ACCURACY OF PERSONAL INFORMATION
8.1 Zenco Travel and Tours will take reasonable steps to ensure that all Personal Information is kept as accurate, complete and up to date as reasonably possible depending on the purpose for which Personal Information is collected or further processed.
8.2 Zenco Travel and Tours may not always expressly request the Data Subject to verify and update his/her/its Personal Information, unless this process is specifically necessary.
8.3 Zenco Travel and Tours, however, expects that the Data Subject will notify Zenco Travel and Tours from time to time in writing of any updates required in respect of his/her/its Personal Information.
9. STORAGE AND PROCESSING OF PERSONAL INFORMATION
9.1 may store your Personal Information in hardcopy format and/or in electronic format using Zenco Travel and Tours own secure on-site servers or other internally hosted technology. Your Personal Information may also be stored by Third Parties, via cloud services or other technology, with whom Zenco Travel and Tours has contracted with, to support Zenco Travel and Tours business operations.
9.2 Zenco Travel and Tours Third Party service providers, including data storage and processing providers, may from time to time also have access to a Data Subject’s Personal Information in connection with purposes for which the Personal Information was initially collected to be Processed.
9.3 Zenco Travel and Tours will ensure that such Third Party service providers will process the Personal Information in accordance with the provisions of this Policy, all other relevant internal policies and procedures and POPIA and, where relevant, the GDPR.
9.4 These Third Parties do not use or have access to your Personal Information other than for purposes specified by us, and Zenco Travel and Tours requires such parties to employ at least the same level of security that Zenco Travel and Tours uses to protect your personal data.
9.5 Your Personal Information may be Processed in South Africa or another country where Zenco Travel and Tours, its affiliates and their Third Party service providers maintain servers and facilities and Zenco Travel and Tours will take steps, including by way of contracts, to ensure that it continues to be protected, regardless of its location, in a manner consistent with the standards of protection required under applicable law.
​
​
10. DIRECT MARKETING
10.1 To the extent that Zenco Travel and Tours acts in its capacity as a Direct Marketer, it shall strive to observe, and comply with its obligations under POPIA and, where relevant, the GDPR when implementing principles and practices in relation to Direct Marketing.
10.2 Zenco Travel and Tours acknowledges that it may only use Personal Information to contact the Data Subject for purposes of Direct Marketing from time to time where it is permissible to do so.
10.3 It may use Personal Information to contact any Data Subject and/or market Zenco Travel and Tours’ services directly to the Data Subject(s) if the Data Subject is one of Zenco Travel and Tours’ existing clients, the Data Subject has requested to receive marketing material from Zenco Travel and Tours or Zenco Travel and Tours has the Data Subject’s consent to market its services directly to the Data Subject.
10.4 If the Data Subject is an existing client, Zenco Travel and Tours will only use his/ her/its Personal Information if it has obtained the Personal Information through the provision of a service to the Data Subject and only in relation to similar services to the ones Zenco Travel and Tours previously provided to the Data Subject.
10.5 Zenco Travel and Tours will ensure that a reasonable opportunity is given to the Data Subject to object to the use of their Personal Information for Zenco Travel and Tours marketing purposes when collecting the Personal Information and on the occasion of each communication to the Data Subject for purposes of Direct Marketing.
10.6 Zenco Travel and Tours will not use your Personal Information to send you marketing materials if you have requested not to receive them. If you request that we stop Processing your Personal Information for marketing purposes, Zenco Travel and Tours shall do so. We encourage that such requests to opt-out of marketing be made via forms and links provided for that purpose in the marketing materials sent to you.
11. RETENTION OF PERSONAL INFORMATION
11.1 Zenco Travel and Tours may keep records of the Personal Information it has collected, correspondence, or comments in an electronic or hardcopy file format.
11.2 Zenco Travel and Tours will not retain personal information for a period longer than is necessary to achieve the purpose for which it was collected or processed and is required to delete, destroy (in such a way that it cannot be reconstructed) or de-identify the information as soon as is reasonably practicable once the purpose has been achieved. This prohibition will not apply in the following circumstances –
11.2.1 Where the retention of the record is required or authorised by law;
11.2.2 Zenco Travel and Tours requires the record to fulfil its lawful functions or activities;
11.2.3 Retention of the record is required by a contract between the parties thereto;
11.2.4 The data subject (or competent person, where the data subject is a child) has consented to such longer retention; or
11.2.5 the record is retained for historical, research or statistical purposes provided safeguards are put in place to prevent use for any other purpose.
11.2.6 Accordingly, Zenco Travel and Tours will, subject to the exceptions noted herein, retain Personal Information for as long as necessary to fulfil the purposes for which that Personal Information was collected and/or as permitted or required by applicable law.
11.2.7 Where Zenco Travel and Tours retains Personal Information for longer periods for statistical, historical or research purposes Zenco Travel and Tours will ensure that appropriate safeguards have been put in place to ensure that all recorded Personal Information will continue to be Processed in accordance with this Policy and the applicable laws.
11.2.8 Once the purpose for which the Personal Information was initially collected and Processed no longer applies or becomes obsolete, Zenco Travel and Tours will ensure that the Personal Information is deleted, destroyed or de- identified sufficiently so that a person cannot re-identify such Personal Information.
11.2.9 In instances where we de-identify your Personal Information, Zenco Travel and Tours may use such de-identified information indefinitely.
12. FAILURE TO PROVIDE PERSONAL INFORMATION
12.1 Should Zenco Travel and Tours need to collect Personal Information by law or under the terms of a contract that Zenco Travel and Tours may have with you and you fail to provide the Personal Information when requested, we may be unable to perform the contract we have or are attempting to enter into with you.
12.2 In such a case, Zenco Travel and Tours may have to decline to provide or receive the relevant services, and you will be notified where this is the case.
13. SAFE-KEEPINGOFPERSONAL INFORMATION
13.1 Zenco Travel and Tours shall preserve the security of Personal Information and, in particular, prevent its alteration, loss and damage, or access by nonauthorised third parties.
13.2 Zenco Travel and Tours will ensure the security and integrity of Personal Information in its possession or under its control with appropriate, reasonable technical and organisational measures to prevent loss, unlawful access and unauthorised destruction of Personal Information.
13.3 Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of Data Subjects, Zenco Travel and Tours implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk of Processing, including measures protecting any Personal Information from loss or theft, and unauthorised access, disclosure, copying, use or modification, including –
13.3.1 the pseudonymization and encryption of Personal Information;
13.3.2 the ability to ensure the ongoing confidentiality, integrity, availability and resilience of Processing systems and services; the ability to restore the availability and access to Personal Information in a timely manner in the event of a physical or technical incident; and
13.3.3 a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of Processing.
13.3.4 Further, Zenco Travel and Tours maintains and regularly verifies that the security measures are effective and regularly updates same in response to new risks.
14. BREACHES OF PERSONAL INFORMATION
14.1 A Data Breach refers to any incident in terms of which reasonable grounds exist to believe that the Personal Information of a Data Subject has been accessed or acquired by any unauthorised person.
14.2 A Data Breach can happen for many reasons, which include:
(a) loss or theft of data or equipment on which Personal Information is stored;
(b) inappropriate access controls allowing unauthorised use;
(c) equipment failure;
(d) human error;
(e) unforeseen circumstances, such as a fire or flood;
(f) deliberate attacks on systems, such as hacking, viruses or phishing scams; and/ or
(g) alteration of Personal Information without permission and loss of availability of Personal Information.
14.3 Zenco Travel and Tours will address any Data Breach in accordance with the terms of POPIA and, where relevant, the GDPR.
14.4 Zenco Travel and Tours will notify the Regulator and the affected Data Subject (unless the applicable law requires that we delay notification to the Data Subject) in writing in the event of a Data Breach (or a reasonable belief of a Data Breach) in respect of that Data Subject’s Personal Information.
14.5 Zenco Travel and Tours will provide such notification as soon as reasonably possible and, where feasible, not later than 72 (seventy two) hours after having become aware of any Data Breach in respect of such Data Subject’s Personal Information.
14.6 Where Zenco Travel and Tours acts as an ‘Operator’ and should any Data Breach affect the data of Data Subjects whose information Zenco Travel and Tours Processes as an Operator, Zenco Travel and Tours shall (in terms of POPIA and, where applicable, the GDPR) notify the relevant Responsible Party immediately where there are reasonable grounds to believe that the Personal Information of relevant Data Subjects has been accessed or acquired by any unauthorised person.
15. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTY SERVICE PROVIDERS
15.1 Zenco Travel and Tours may disclose Personal Information to Third Parties and will enter into written agreements with such Third Parties to ensure that they Process any Personal Information in accordance with the provisions of this Policy, and POPIA and, where relevant, the GDPR.
15.2 Zenco Travel and Tours notes that such Third Parties may assist Zenco Travel and Tours with the purposes listed in paragraph 7.4 above – for example, service providers may be used, inter alia:
(i) to notify the Data Subjects of any pertinent information concerning Zenco Travel and Tours,
(ii) or data storage and/or
(iii) to assist Zenco Travel and Tours with auditing processes (external auditors).
15.3 Zenco Travel and Tours will disclose Personal Information with the consent of the Data Subject or if Zenco Travel and Tours is permitted to do so without such consent in accordance with the applicable laws.
15.4 Further, Zenco Travel and Tours may also send Personal Information to a foreign jurisdiction outside of the Republic of South Africa, including for Processing and storage by Third Parties.
15.5 When Personal Information is transferred to a jurisdiction outside of the Republic of South Africa (including to any Zenco Travel and Tours Associated Entity), Zenco Travel and Tours will obtain the necessary consent to transfer the Personal Information to such foreign jurisdiction or may transfer the Personal Information where Zenco Travel and Tours is permitted to do so in accordance with the provisions applicable to cross-border flows of Personal Information under POPIA and, where applicable, the GDPR.
15.6 The Data Subject should also take note that the Processing of Personal Information in a foreign jurisdiction may be subject to the laws of the country in which the Personal Information is held, and may be subject to disclosure to the governments, courts of law, enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
16. ACCESS TO PERSONAL INFORMATION
16.1 A Data Subject has certain rights under POPIA and, where applicable, the GDPR, including the following:
16.1.1 a right of access:a Data Subject having provided adequate proof of identity has the right to:
(i) request a Responsible Party to confirm whether any Personal Information is held about the Data Subject; and/or
(ii) request from a Responsible Party a description of the Personal Information held by the Responsible Party including information about Third Parties who have or have had access to the Personal Information. A Data Subject may request:
16.1.1.1 Zenco Travel and Tours to confirm, free of charge, whether it holds any Personal Information about him/ her/it; and
16.1.1.2 to obtain from Zenco Travel and Tours the record or description of Personal Information concerning him/her/it and any information regarding the recipients or categories of recipients who have or had access to the Personal Information. Such record or description is to be provided:
16.1.1.3 within a reasonable time; and
16.1.1.4 in a reasonable manner and format and in a form that is generally understandable.
16.1.2 a right to request correction or deletion:a Data Subject may also request Zenco Travel and Tours to –
16.1.2.1 correct or delete Personal Information about the Data Subject in its possession or under its control that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully; or
16.1.2.2 destroy or delete a record of Personal Information about the Data Subject that Zenco Travel and Tours is no longer authorised to retain records in terms of POPIA’s and, where applicable, the GDPR’s retention and restriction of records provisions.
16.1.2.3 On receipt of such a request, Zenco Travel and Tours is required to, as soon as is reasonably practicable –
16.1.2.3.1 correct the information;
16.1.2.3.2 delete or destroy the information;
16.1.2.3.3 provide the Data Subject with evidence in support of the information; or
16.1.2.3.4 where the Data Subject and Responsible Party cannot reach agreement on the request and if the Data Subject requests this, Zenco Travel and Tours will take reasonable steps to attach to the information an indication that correction has been requested but has not been made;
16.1.3 a right to withdraw consent and to object to processing: a Data Subject that has previously consented to the Processing of his/her/its Personal Information has the right to withdraw such consent and may do so by providing Zenco Travel and Tours with notice to such effect at the address set out in paragraph 21. Further, a Data Subject may object, on reasonable grounds, to the Processing of Personal Information relating to him/her/it.
16.2 Accordingly, Zenco Travel and Tours may request the Data Subject to provide sufficient identification to permit access to, or provide information regarding the existence, use or disclosure of the Data Subject’s Personal Information.
16.3 Any such identifying information shall only be used for the purpose of facilitating access to or information regarding the Personal Information.
16.4 The Data Subject can request in writing to review any Personal Information about the Data Subject that Zenco Travel and Tours holds including Personal Information that Zenco Travel and Tours has collected, utilised or disclosed, as well as the following information:
(i) the purposes of Processing;
(ii) the categories of Personal Information concerned;
(iii) where possible, the envisaged period for which the Personal Information will be stored or, if not possible, the criteria used to determine that period;
(iv) the existence of the right to request from Zenco Travel and Tours rectification or erasure of Personal Information or restriction of Processing of Personal Information concerning the Data Subject or to object to such processing;
(v) the right to lodge a complaint with the Regulator;
(vi) where the Personal Information is not collected from the Data Subject, any available information as to their source; and (vii) the existence of automated Processing, including profiling and, at least in those cases, meaningful information about the logic involved as well as the significance and the envisaged consequences of such processing for the Data Subject. Zenco Travel and Tours shall respond to these requests in accordance with POPIA and, where applicable, the GDPR and will provide the Data Subject with any such Personal Information to the extent required by law and any of I Zenco Travel and Tours policies and procedures which apply in terms of the Promotion of Access to Information Act 2 of 2000 (PAIA).
16.5 The Data Subject can challenge the accuracy or completeness of his/her/its Personal Information in Zenco Travel and Tours records at any time in accordance with the process set out in Zenco Travel and Tours’ manual developed in terms of PAIA for accessing information.
16.6 If a Data Subject successfully demonstrates that their Personal Information in Zenco Travel and Tours’ records is inaccurate or incomplete, Zenco Travel and Tours will ensure that such Personal Information is amended or deleted as required (including by any Third Parties).
17. TIME PERIODS
17.1 Zenco Travel and Tours will respond to each written request of a Data Subject not later than 30 (thirty) days after receipt of such requests. Under certain circumstances, Zenco Travel and Tours may, however, extend the original period of 30 (thirty) days once for a further period of not more than 30 (thirty) days.
17.2 A Data Subject has the right to make a complaint to Zenco Travel and Tours in respect of this time limit by contacting Zenco Travel and Tours using the contact details provided in paragraph 21 below.
18. COSTS TO ACCESS TO PERSONAL INFORMATION
The prescribed fees to be paid for copies of the Data Subject’s Personal Information are listed in the PAIA Manual.
19. USE OF WEBSITE COOKIES
19.1 Our Website uses cookies, which are small text files sent by a web server to store on a web browser. They are used to ensure websites function properly, store user preferences when needed and collect anonymous statistics on website usage.
19.2 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the website. If you accept a “cookie” or fail to deny the use of “cookies”, you agree that we may use your personal information collected using “cookies” (subject to the provisions of this Policy). Where you either reject or decline cookies, you are informed that you may not be able to fully experience the interactive features of our Website.
20. CHANGES TO POLICY
20.1 Zenco Travel and Tours reserves the right to make amendments to this Policy from time to time and will use reasonable efforts to notify Data Subjects of such amendments.
20.2 The current version of this Policy will govern the respective rights and obligations between you and Zenco Travel and Tours each time that you access and use our Website.
21. Zenco Travel and Tours CONTACT DETAILS PHYSICAL & POSTAL ADDRESS
Physical Address: 19D Daniël Street, Lichtenburg, 2740
Postal Address: 19D Daniël Street, Lichtenburg, 2740
INFORMATION OFFICER: Neil Oosthuizen neiloosthuizen@yahoo.com
DEPUTY INFORMATION OFFICER: Carlene le Roux connect@alchemymarketing.co.za
If a Data Subject is unsatisfied with the manner in which Zenco Travel and Tours addresses any complaint with regard to Zenco Travel and Tours Processing of Personal Information, the Data Subject can contact the office of the relevant Regulator.